Refund policy

Every Monkey Wrench piece is custom or made to order, so all sales are final, with one exception: one free size adjustment. We do not accept returns or issue refunds because of a change of mind, or because a piece did not look the way you pictured it.

Here is why. Nothing in our shop sits on a shelf. When you place an order we cast, finish and inspect that piece for you, in the size you chose, and that takes roughly two to six weeks. Once it is made it cannot go back into stock, and sterling silver that has been sized or worn cannot be sold again as new.

That said, we are a small workshop and we want you to end up with something you are glad you bought. If something is wrong, talk to us. The sections below set out what we will do.

Sizing

Rings are made in the size you choose at checkout, and necklaces in the length you choose, so please measure before you order. The What's my size? guide on every product page walks you through how to do it at home. If you are unsure, email us before ordering. We would far rather spend five minutes helping you get the size right than remake a finished piece afterwards.

One free size adjustment

If your piece does not fit, we will make it in the right size once, at no charge. This includes the Sabretooth sets. To qualify:

  • Contact us within 30 days of delivery.
  • The piece must come back in its original condition.
  • Arrange the return with us first. Send it back insured and with tracking. You pay return shipping, and we ship the new size back to you free.

Because every piece is made to order, your new size is cast and finished for you, which takes roughly two to six weeks.

Down the road

Sizes change. After 30 days, we will make you a new ring or Sabretooth in your new size at wholesale cost. That cost follows the price of silver, so we will quote it when you ask.

What we cannot do

  • Refund or exchange a piece because of a change of mind
  • Refund a piece that has been worn
  • Accept a package sent back to us without arranging it first. Anything returned without an agreed return will be refused
  • Refund gift cards

How to reach us

Email stonehavenron@gmail.com with your order number and, if it is a damage or fault question, photos. We read everything and we will answer.