Refund policy
Every Monkey Wrench piece is custom or made to order, so all sales are final. We do not accept returns or issue refunds because of a change of mind, or because a piece did not fit or did not look the way you pictured it.
Here is why. Nothing in our shop sits on a shelf. When you place an order we cast, finish and inspect that piece for you, in the size you chose, and that takes roughly two to six weeks. Once it is made it cannot go back into stock, and sterling silver that has been sized or worn cannot be sold again as new.
That said, we are a small workshop and we want you to end up with something you are glad you bought. If something is wrong, talk to us. The sections below set out what we will do.
Sizing
Rings are made in the size you choose at checkout, and necklaces in the length you choose, so please measure before you order. The What's my size? guide on every product page walks you through how to do it at home. If you are unsure, email us before ordering. We would far rather spend five minutes helping you get the size right than resize a finished piece afterwards.
If a ring does not fit we cannot refund it, but we can often resize it. Resizing is charged at cost, and whether it is possible depends on the design, because some pieces cannot be resized without damaging the detail. Ask us and we will tell you honestly what can be done.
What we cannot do
- Refund or exchange a piece because of a change of mind
- Refund a piece that has been worn
- Accept a package sent back to us without arranging it first. Anything returned without an agreed return will be refused
- Refund gift cards
How to reach us
Email stonehavenron@gmail.com with your order number and, if it is a damage or fault question, photos. We read everything and we will answer.